Terms of Service

These Terms of Service (“Terms”) govern the provision of personal training, coaching, courses, online programs/programmes & other services (“services” or “said services”) by Movement Dynamics (“we,” “us,” or “our”). By engaging in the said services with us, you agree to be bound by these Terms.

Our Services:

Description: Our services aim to provide exercise and fitness guidance to help you achieve your specific goals related to movement, mobility, posture restoration, pain management, overall strength & conditioning or transformation. The services may include individualized training plans, nutrition plans, exercise demonstrations, online courses/programmes, coaching sessions, and progress tracking.

Client Responsibility: You acknowledge that our services require physical exertion and entails inherent risks. You agree that by participating in physical exercise or training activities put forth in the online programs, you do so entirely at your own risk. You agree that you are voluntarily participating in these activities and assume all risks of injury or illness. You agree to consult with your healthcare professional and get an approval/clearance to participate-in/start any course/program/training. You agree to disclose any pre-existing medical conditions or limitations that may affect your ability to safely participate in the training. You are responsible for following the guidance provided by our trainers and notifying them of any discomfort or pain experienced during the training.

Disclaimer: The services provided by Movement Dynamics are solely training and fitness related services. We are not a medical service, and the information, content, courses, training programs and services offered on this website are not intended to diagnose, treat, or cure any medical condition. Our services are designed to promote fitness, restore and enhance movement, and support general well-being. If you have any medical concerns or pre-existing health conditions, it is essential to consult with a qualified healthcare professional before participating in our programs or services. By using our services, you acknowledge and agree that Movement Dynamics is not responsible for any medical decisions or treatments, and any course/program enrolments or actions taken based on the information provided are at your own risk. Always prioritize your safety and consult with a healthcare professional for personalized medical advice.

Results and Progress: We make no guarantees regarding specific results or outcomes from our services. Your progress depends on multiple factors, some of which are not under our control, including but not limited to, your commitment, consistency, lifestyle and adherence to the provided training plans and lifestyle recommendations.

Payment and Cancellation:

Fees: You agree to pay the agreed-upon fees for the said services as listed on the website or outlined in our pricing and payment terms or as otherwise agreed upon. The fees may vary based on the selected services such as training package, online course/programs, duration, and any additional services requested.

Payment Terms: Payment for services is typically made in advance or as otherwise agreed upon. We may require a deposit or recurring payments, depending on the selected training package.

Cancellation Policy: If you need to reschedule or cancel a training session, please provide us with reasonable notice, at least 12 hours in advance. Short notice or late cancellations or no-shows may result in the session being counted as completed/paid-session or a loss of the session from your package. All online courses/programs with recorded content are non-cancellable and non-refundable.

Standard Refund Policy:

Due to the nature of our services at Movement Dynamics, we have a non-refund policy in place. We want to explain the reasons behind this policy:

Personalized Services: Our services involve committed planning, curating programs, customized guidance, and dedicated time and effort. Once our services are subscribed, enrolled, or provided, they are ineligible for refunds, and cannot be returned or resold.

Knowledge and Expertise: We possess extensive knowledge, expertise, and experience in movement, biomechanics, mobility, posture restoration, pain management, strength & conditioning and nutrition. The value of our expertise is in the information and/or guidance provided, which cannot be reversed or returned.

Commitment and Progress: Achieving results and progress requires commitment, consistency, and effort from both the trainer and clients. The outcome of our services is heavily dependent on the client’s adherence, dedication, and willingness to follow the recommended program and lifestyle changes.

Time and Resources: We invest time, effort, and resources in planning, preparing, delivering, and supporting clients throughout their journey. Once these resources have been utilized, they cannot be recovered or refunded.

While we do not offer refunds, we are committed to providing exceptional service and ensuring client satisfaction. If you have any concerns or issues regarding our services, please contact us at support@movement-dynamics.com, and we will make every effort to address and resolve them.

Refund Exception:

At Movement Dynamics, we understand that circumstances can change, and we want to accommodate our clients to the best of our ability. Therefore, we have a refund exception policy in place for cases where a refund may be requested, before the first personal training session and/or before any content, plans, courses or access to programs are shared via any platform, including but not limited to, Email, WhatsApp, Cloud Storage, Exly/Myscoot or via other portals & platforms.

Note: all online courses/programs with recorded content are delivered instantly and are non-refundable.

If you decide to cancel your personal training services or online plans/programs before the first session or sharing of the materials, plans or platform/course access, you may be eligible for a refund. Please note that any request for a refund must be made in writing and received by us before the first personal training session, or before any content, plans, courses or access for online programs are shared, or within 5 days from the date of purchase/first-payment; whichever is earlier.

We assess refund requests on a case-by-case basis, taking multiple factors into consideration such as the timing of the cancellation, type of services, and any expenses or administrative costs incurred in preparing for your services. Any/all decisions pertaining to refund shall be at the sole discretion of Movement Dynamics and/or its representatives.

To request a refund under this exception policy, please contact us at support@movement-dynamics.com and provide details about your purchase and the reason for the refund request. We will review your request promptly and communicate our decision to you. We value our clients and aim to provide a fair and flexible approach whenever possible. Please note that this exception policy is subject to change and may not apply to all situations.

Duration & Termination of Program:

At Movement Dynamics, we value our clients and understand that circumstances can change, and we aim to provide a fair and flexible approach whenever possible. Our 1-on-1 Personal Training services are typically available in 12 session blocks, which shall have a validity of 45 Days, after which any pending/unused sessions, shall lapse or stand cancelled. Duration and/or validity of other programs shall be mentioned on the enrolment page/website or in the title of the program, or shall be communicated to you during enrolment process.

Programs with ‘Lifetime Access’:

Your lifetime access to any program is valid as long as the services remain hosted on the Exly/Myscoot platform. Your lifetime access is non-transferable and limited to your personal use only. Access/Membership/Subscription will be active as long as the services are hosted on Exly. Lifetime access is contingent upon the program services being hosted on the Exly platform. If hosting is discontinued, the lifetime access validity will cease. By enrolling for any program with ‘Lifetime Access’, you acknowledge that you have read, understood, and agreed to abide by these terms.

Confidentiality and Privacy:

We respect your privacy and handle your personal information in accordance with Privacy Policy mentioned on our website. Any information shared during personal training sessions or as a part of our services, including health history, goals, and progress, will be kept confidential unless required by law.

Use of Media & Consent:

At Movement Dynamics, we highly value the success stories and transformations of our clients, and we appreciate their willingness to share their journey with others. We understand that showcasing these experiences can inspire and motivate others on their fitness and wellness journeys. Therefore, we seek the consent of our clients to use their media, such as pictures, training videos, and transformations, for social media marketing purposes on our official channels.

By engaging in our services, clients acknowledge and agree to the following:

Voluntary Participation: Clients have the option to provide their media voluntarily for social media marketing purposes. Sharing their media is not a requirement for receiving our services, and clients may choose to opt out at any time.

Consent for Use: Clients grant Movement Dynamics the permission to use their media, including but not limited to pictures, training videos, and transformations, for promotional and marketing purposes on our official social media channels. This may include platforms such as Instagram, Facebook, YouTube, Whatsapp, Websites, Digital Ads and more.

Confidentiality and Privacy: We respect our clients’ privacy and confidentiality. We will ensure that personal information, sensitive data, or any content that may compromise confidentiality is not shared without prior consent.

Attribution and Recognition: We will give appropriate credit and recognition to our clients when using their media in social media marketing. This may include tagging their social media handles or using their first name and last initial, unless otherwise requested.

Revoking Consent: Clients have the right to revoke their consent to the use of their media for social media marketing at any time. Revoking consent will result in the immediate removal of their media from our marketing materials.

We appreciate the trust our clients place in us and assure them that we will handle their media with utmost care and professionalism. If you have any concerns or questions regarding the use of your media, please contact us at support@movement-dynamics.com.

Limitation of Liability:

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your participation in our services. You assume all risks, associated with the activities performed during training sessions and/or other services; and accept sole responsibility to do so.

Intellectual Property:

All intellectual property, including training plans, nutrition plans, exercise demonstrations, content and materials provided during personal training sessions or online programs or other services, are the exclusive property of Movement Dynamics. You agree not to reproduce, distribute, or use these materials without our prior written consent.

Governing Law and Jurisdiction:

These Terms shall be governed by and construed in accordance with the laws of Indian Judiciary System. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Navi Mumbai, India.

Contact Us:

If you have any questions or concerns regarding these Terms of Service, please contact us at info@movement-dynamics.com.